Privacy Policy

Information You Provide

We collect information you provide directly to us, including: your name, email address, phone number, business name, and billing information when you create an account or make a purchase. We also collect any communications you send to us, such as customer support requests or feedback.

Information Collected Automatically

When you use our Services, we automatically collect certain information, including: device information (such as your hardware model, operating system, and unique device identifiers), log information (such as access times, pages viewed, IP address, and the page you visited before navigating to our Services), and information collected through cookies and similar tracking technologies.

Information from Third Parties

We may receive information about you from third parties, such as payment processors, delivery platforms, and publicly available sources. When a restaurant connects third-party delivery services (such as Uber Eats, DoorDash, GrubHub, or Slice) through our platform, we may receive order details, customer names, delivery addresses, phone numbers, and payment transaction information from those services to facilitate order processing.

AI-Assisted Phone Orders

Our Services may include an AI-powered phone ordering system. When this feature is enabled by a restaurant, incoming phone calls may be recorded and processed by our AI system to take orders. Callers are informed at the beginning of the call that the call may be recorded. Call recordings and transcripts may be stored to fulfill orders, improve service accuracy, and resolve disputes.

Service Delivery

We use the information we collect to provide, maintain, and improve our Services, including to process transactions, send you technical notices and support messages, respond to your comments and questions, and provide customer service.

Communications

We may use your information to send you marketing communications, such as information about products, services, and events offered by TEKKOS and others, that we think may be of interest to you. You may opt out of receiving marketing communications at any time.

Analytics and Improvement

We use aggregated and de-identified information to analyze trends, administer and improve our Services, and gather demographic information about our user base as a whole. This helps us understand how our Services are being used and how we can make them better.

Legal Compliance

We may use your information to comply with applicable laws, regulations, and legal processes, to protect the rights, privacy, safety, or property of TEKKOS, our users, or the public, and to detect, prevent, or address fraud, security, or technical issues.

Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf. These may include payment processors, cloud hosting providers, email delivery services, and analytics tools.

Delivery Platforms

Our Services may integrate with third-party delivery platforms such as Uber Eats, DoorDash, GrubHub, and Slice. When a restaurant enables these integrations, we transmit menu data, order information, and related details to the connected platforms as necessary to fulfill delivery orders. Each delivery platform has its own privacy policy governing its use of this data.

Business Transfers

If TEKKOS is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to a subpoena or court order, or if we believe in good faith that such disclosure is necessary to comply with the law, protect our rights, or protect the safety of our users or the public.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so, such as when you authorize a third-party application to access your account.

Security Measures

We take reasonable measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Incident Response

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws. We maintain incident response procedures to promptly address any security incidents.

Access and Correction

You may access and update your account information at any time by logging into your account. If you need assistance accessing or correcting your information, please contact us using the information provided below.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. We will make reasonable efforts to provide this information in a timely manner following your request.

Deletion

You may request deletion of your account and personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes, and some information may remain in our backup systems.

Marketing Opt-Out

You can opt out of receiving promotional communications from us by following the instructions in those messages or by contacting us. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information.

Types of Cookies

We use cookies and similar tracking technologies to collect and use information about you. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Cookie Purposes

We use cookies for various purposes, including to remember your preferences, analyze site traffic and trends, deliver and measure the effectiveness of advertising campaigns, and provide features like social sharing.

Your Choices

Most web browsers are set to accept cookies by default. You can usually change your browser settings to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Data Location

TEKKOS is based in the United States, and we process and store information in the United States. If you are located outside the United States and choose to use our Services, you understand that your information will be transferred to, stored, and processed in the United States.

Transfer Safeguards

Our Services are primarily intended for use within the United States. If we process personal information from individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

B2B Platform

TEKKOS is a business-to-business (B2B) platform. The primary users of our Services are restaurant owners, managers, and staff. Most information we collect relates to business operations, including menu data, order history, sales analytics, and business contact information.

Consumer Data

We also process limited consumer data on behalf of restaurants using our platform, such as customer names, phone numbers, delivery addresses, and order details. This data is collected and processed to fulfill orders and provide the Services to our restaurant clients. Restaurants are responsible for their own compliance with applicable privacy laws regarding their customers.

Age Restrictions

Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Questions and Concerns

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

TEKKOS Email: [email protected] Address: Worcester, MA, United States